At PawLens™ (https://www.pawlens.com/), we believe that open communication is the foundation of trust. Whether you are a pet parent seeking clarification, a partner with a collaboration idea, a regulator requesting compliance information, or a visitor who simply wants to share feedback, we want you to feel confident that you can reach us transparently and easily.
This Contact Us page exists not only to provide our email details but also to outline how we handle communications, how your messages are processed, and how we maintain compliance with international standards.
1. Our Primary Contact Channel
For all inquiries, please write to us at:
This is the single official communication email of PawLens™ (https://www.pawlens.com/). We do not use alternative email addresses, social media inboxes, or third-party messaging platforms for official communications. Using one central email ensures that your query reaches us reliably and is processed according to our Privacy Policy.
2. Types of Inquiries We Handle
When you write to support@pawlens.com, your message is categorized to ensure it is handled appropriately. Common types of inquiries include:
- Pet Parent Questions – general inquiries about pet health, nutrition, allergies, or behavior (non-diagnostic).
- Content Feedback – reporting errors, suggesting topics, or giving feedback on published materials.
- Legal and Compliance Requests – requests relating to our Disclaimer, Terms and Conditions, or Editorial Policy.
- Partnerships and Collaborations – media, sponsorships, and business-related proposals.
- Technical Support – reporting technical issues on https://www.pawlens.com/ such as broken links or accessibility barriers.
3. Important Limitations of Our Contact Channel
Transparency is central to PawLens™ (https://www.pawlens.com/). It is important to clarify what we can and cannot provide via email:
- We can provide: Clarifications on content, general educational information, links to resources, guidance on how to navigate our website, and explanations of our editorial standards.
- We cannot provide: Veterinary diagnoses, prescriptions, emergency instructions, or individualized medical advice.
⚠️ Medical Emergency Disclaimer: If your pet is experiencing a health emergency, please do not email support@pawlens.com. Instead, contact a licensed veterinarian immediately. Our platform is informational only, as explained in our Disclaimer.
4. Response Times and Expectations
At PawLens™ (https://www.pawlens.com/), we take every inquiry seriously. However, response times may vary depending on the volume of emails and the nature of your request.
- Standard inquiries: 3–5 business days.
- Complex compliance/legal requests: up to 14 business days.
- Technical issues affecting accessibility: prioritized for fast resolution.
If your query requires extended review, we will send you an acknowledgment email within 48 hours.
5. How We Process Your Information
Every message sent to support@pawlens.com is handled in compliance with our Privacy Policy. This means:
- We only collect the information you voluntarily provide.
- We do not sell or misuse your email address.
- Data may be stored securely for audit and compliance purposes.
- You have rights under GDPR (Europe), CCPA (California), and applicable data protection laws to request deletion or access to your communications data.
For more details, please visit the Privacy Policy.
6. Escalation and Regulatory Oversight
If you believe your inquiry has not been addressed satisfactorily, you may request escalation in your email subject line. This triggers a review by a senior compliance officer within PawLens™ (https://www.pawlens.com/).
We are committed to cooperating with regulatory authorities. Regulators may contact us directly at support@pawlens.com with subject line “Regulatory Inquiry”.
Our compliance documents include:
7. Accessibility Commitment
PawLens™ (https://www.pawlens.com/) strives to ensure that all users, regardless of ability, can contact us effectively. If you require accessibility accommodations, please specify them in your email.
Examples include:
- Large-print responses
- Plain-text versions of documents
- Guidance through screen-reader-friendly resources
We are committed to upholding WCAG 2.1 accessibility standards wherever possible.
8. Contact Us for Partnerships and Media
For partnership, sponsorship, or media collaboration opportunities, please also use support@pawlens.com. Clearly state “Partnership Inquiry” or “Media Request” in the subject line to help us prioritize.
All partnership communications are reviewed under the ethical guidelines of PawLens™ (https://www.pawlens.com/) to ensure alignment with our mission and compliance with global advertising standards (including FTC endorsement guidelines).
9. Contact Us for Legal Notices
Legal notices, including but not limited to DMCA takedown requests, defamation concerns, or content removal requests, must also be sent to:
support@pawlens.com
Subject line: “Legal Notice”
To ensure efficiency, please include:
- Full name and contact information.
- Clear description of the legal issue.
- Supporting evidence or documentation.
- Reference to the specific page on https://www.pawlens.com/.
We will confirm receipt of legal notices within 7 business days.
10. Our Promise
Every email to support@pawlens.com is an opportunity for us to listen, to improve, and to serve the community of pet lovers who rely on https://www.pawlens.com/.
We may not be able to solve every problem, but we promise to:
- Treat every message with respect.
- Safeguard your privacy.
- Be transparent about limitations.
- Continually improve based on feedback.
11. Final Words
The heart of PawLens™ (https://www.pawlens.com/) is community. We exist because pet parents deserve guidance that is reliable, empathetic, and accessible. This Contact Us page is more than a formality — it is our open door to you.
When you write to us at support@pawlens.com, you are not writing into a void. You are writing to people who care deeply about pets, about truth in publishing, and about your trust.
Thank you for choosing https://www.pawlens.com/ as your pet care authority.